Industry: Retail (Specialty Food)
Size: 50 employees, 5 retail locations
Location: Greater Toronto Area
Type of Victory Achieved: Revenue, Operational Excellence, Employee Productivity, Customer Experience Victory
A specialty supermarket that provides distinct foods from the Asia Region; known for high quality of meat, breads, spices and sweets; are a popular choice for customers who look for unique food and who also originate from the same region. With locations spanning across Ontario they operated in a traditional way with a Point of Sale System to process transactions, an Inventory System to manage food products and online flyer development.
The challenge that this market was facing involved disparate systems that had no way for integration as the transactions made on the Point of Sale System wasn't available on the the Inventory Management System which meant their was manual transfer of data continuously which led to inefficiencies in their operations with employees spending additional time for data input as goods were sold, the inventory system had to be updated daily. There was also no means to assess customer loyalty and provide additional value to the business.
Working with VH IT Consulting, we were able to establish that Technology Victory would mean the streamlining of the technology as this would allow them to focus more on expanding the business and allow for substantial increases in productivity as data would flow between systems and a means for technology to provide additional value for the business and to customers. Using our Technology Expertise our consultants developed a Oodo ERP solution that streamlined sales, inventory and allowed for e-commerce which they weren't capable of previously.
They were able to achieve more efficient use of technology and no longer had to transfer data between Point of Sale and Inventory systems. With Odoo ERP they were able to do sales analysis across stores to see which food products were top selling and gained insight into customer purchases. They were also able to enhance the customer experience: previously, flyers were sent to thousands of people with no means by which to measure if the flyers were resulting in additional sales, with the e-commerce module they could have customers register online for a discount by entering the flyer code which allowed them to track the success of their weekly flyers. With the e-commerce module they were also able to have frequent customers registered so they could get exclusive discounts when a certain amount had been purchased, capabilities they never had previously, that is what we call a Technology Victory.
Industry: Sales and Marketing
Size: 20 employees
Location: Mississauga, ON
Type of Victory Achieved: Operational Excellence Victory
A sales & marketing firm that is renowned for campaigns that efficiently attract the desired target audience using cutting edge tools and ideas into creative strategies.
The challenge they were facing involved a poor means to manage client data which was leading to sub-optimal results in their campaigns. They leveraged a Customer Relationship Management System for their Sales and Marketing team that was non-intuitive, required manual data entry resulting in some of the team using disparate technologies to manage client information such as spreadsheets. New members had a challenge with on-boarding and thus were reluctant to use the system. There was also a lack of integration between their Project Management System which resulted in double entry, missed updates and poor visibility into project timelines and client interactions. They had no real-time reporting and couldn't track key metrics such as client churn risk, task bottlenecks or response times.
Working with VH IT Consulting, we were able establish that Technology Victory would mean enhanced capabilities where a modern Customer Relationship Management System integrated with the Project Management System would allow them to create optimal campaigns for their clients and be more effective and efficient in managing project specifics. Using our Technology Expertise we were able to develop a solution that leveraged a modern Customer Relationship Management System that provided a clean, modern interface with drag and drop pipelines and guided walkthroughs. 90% of the team on-boarded in less than a week and there was no more spreadsheet reliance.
The new CRM System had integration with their Project Management System which prevented double entry and simultaneous access to client data from a project perspective allowed for higher percentage of meeting project deadlines and deliverables. New capabilities such as custom dashboards with real-time metrics like average deal velocity, team workload balance and response time per client tier provided new insight that Good To Great Solutions never had, that is what we call a Technology Victory.
Industry: Retail (Fashion & Lifestyle)
Size: 90 employees, 7 retail locations
Location: Greater Toronto Area
Type of Victory Achieved: Revenue, Operational Excellence, Growth-Oriented Victory
This Fashion Retailer was scaling quickly, expanding its physical store footprint and growing its eCommerce presence. They were looking to leverage AI capabilities to allow customers to see how they would look with clothing prior to purchase.
However, their technology ecosystem couldn’t keep up. The technology challenges they were facing included disjointed systems for POS, inventory, and eCommerce. Manual order tracking, leading to fulfillment delays and errors, lack of real-time insights into inventory levels across channels, no centralized helpdesk for internal IT issues and concerns around data security and scalability. They knew leveraging AI couldn't be possible with this challenge.
The client was running outdated on-premise systems with no integrations between sales, inventory, or fulfillment platforms. Their legacy software required excessive manual work, and they lacked internal IT resources to support growth. Additionally, downtime and slow response times from third-party IT support were impacting customer satisfaction and sales. We established Technology Victory would be the modernizing of their technology along with new capabilities using technology for the business.
Based on discussions with the stakeholders in both the business and technology functions along with the analysis of their environment we established the following solution.
1. TECHNOLOGY ASSESSMENT & TOGAF-Based Strategy
VH IT Consulting began with a TOGAF-aligned enterprise architecture assessment, identifying gaps and aligning IT goals with the retailer business growth strategy.
2. ODOO ERP IMPLEMENTATION
We deployed Oodo ERP to unify:
Point-of-sale and eCommerce systems
Real-time inventory tracking across physical and online channels
Automated order management and invoicing
Procurement, warehousing, and returns
3. DELL TECHNOLOGIES DEPLOYMENT
Upgraded in-store and back-office systems with Dell Optiplex desktops and PowerEdge servers for performance, reliability, and future scalability. This system would allow them to run their AI initiative.
4. SERVICENOW INTEGRATION
Implemented ServiceNow ITSM to manage internal IT issues, streamline support tickets, and automate hardware/software provisioning requests across locations.
The Business Outcomes they were able to achieve included:
VH IT Consulting trained internal staff on Odoo and ServiceNow, reducing dependency on external support, provided ongoing account management and vendor liaison support and introduced analytics dashboards using Odoo to improve sales forecasting and business planning, that is what we call a Technology Victory.
Ⓒ 2025, Victory CTO, LLC